$5.99 Flat Rate Shipping on all USA orders!

FAQs

Return/Exchange Policy:

  • Returns:
    • We offer a 100% satisfaction guarantee - if you are unhappy with your purchase, you can return for free* within 30 days of receiving your order
    • If you need to return, please email support@splaytray.com
    • We will send you a prepaid return shipping label to send the order back to us*
    • Once we receive your item, you will be issued a refund within 3-5 business days
    • Exchanges:
      • If you would like to exchange for a different size or color, please email support@splaytray.com within 30 days of receiving your order
      • We will provide a prepaid return shipping label* to send the item(s) back and you will be responsible for paying the $5.99 flat rate shipping cost (USA) for the new item
      • If there is an increase in price for the item(s) exchanged, we will email you an invoice to complete the payment for the price difference
      • Once we receive the original item, we will ship out the new item and issue a partial refund (if applicable) within 3-5 business days
    *shipping and customs costs will not be refunded/covered on international returns.

      Shipping Information:

      • Shipping within the USA:
        • Shipping is via USPS or UPS depending on location
        • Shipping is a flat rate of $5.99 anywhere in the US
        • Orders are shipped out within 1-3 business days of when the order is placed. Once shipped, it generally takes 3-6 business days to arrive.
        • International Shipping:
          • Shipping to all other countries is calculated at checkout based on the destination and the weight of the order
          • We use a system that calculates any applicable customs/duties fees that the customer pays at checkout with the shipping costs
          • By collecting the duties/taxes at the time of purchase: 
            • 1. We avoid issues with orders getting stuck in customs 
            • 2. The customer will not be faced with unexpected fees to accept the shipment

        "Incomplete" or "Insufficient" Address Policy:

          • If a package is returned to us with an "Incomplete Address" or "Insufficient Address" notice, you have two options for proceeding:
            • 1. You can provide an updated address, re-pay the cost of shipping, and we will re-ship your order.
            • 2. We will issue a refund for the item cost, but the shipping cost will not be refunded.

        Lost/Stolen Package Policy:

        • In the event that your package is lost or stolen, it is the customer's responsibility to file a claim with the carrier