- We offer a 100% satisfaction guarantee - if you are unhappy with your purchase, you can return for free* within 30 days of receiving your order
- If you need to return, please email firstname.lastname@example.org
- We will send you a prepaid return shipping label to send the order back to us*
- Once we receive your item, you will be issued a refund within 3-5 business days
- If you would like to exchange for a different size or color, please email email@example.com within 30 days of receiving your order
- We will provide a prepaid return shipping label* to send the item(s) back and you will be responsible for paying the $5.99 flat rate shipping cost (USA) for the new item
- If there is an increase in price for the item(s) exchanged, we will email you an invoice to complete the payment for the price difference
- Once we receive the original item, we will ship out the new item and issue a partial refund (if applicable) within 3-5 business days
*shipping costs will not be refunded/covered on international returns.
- Shipping within the USA:
- Shipping is via USPS or UPS depending on location
- Shipping is a flat rate of $5.99 anywhere in the US
- Orders are shipped out within 1-2 business days of when the order is placed and generally take 3-5 business days to arrive.
- International Shipping:
- Shipping to all other countries is calculated at checkout based on destination
- ***Please note: due to the complex and sometimes unknown nature of international taxation, customers will be responsible for covering any VAT, import duties, etc, in their country of residence/delivery
- SplayTray cannot control any customs or import duties applied to your package by your local customs. Customs charges or import duties are not included in the price of your items ordered. SplayTray cannot tell you what the cost will be as customs policies and charges can vary from country to country.
- If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to us. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.
"Incomplete" or "Insufficient" Address Policy:
- If a package is returned to us with an "Incomplete Address" or "Insufficient Address" notice, you have two options for proceeding:
- 1. You can provide an updated address, re-pay the cost of shipping, and we will re-ship your order.
- 2. We will issue a refund for the item cost, but the shipping cost will not be refunded.
Lost/Stolen Package Policy:
- In the event that your package is lost or stolen, it is the customer's responsibility to file a claim with the carrier