- Shipping within the USA:
- Shipping options:
- 3-Day Express Shipping:
- Cost = $9.99
- Shipping Time = 3 business days from when order is placed
- Standard Shipping:
- Cost = $5.99
- Shipping Time = 5-10 business days from when order is placed
- Shipping is via USPS or UPS depending on location
- **SplayTray Disclaimer** - we guarantee we will ship out your SplayTray in a timely manner to meet the estimated shipping times. However, we cannot control UPS or USPS delays.
- International Shipping:
- Shipping to all other countries is calculated at checkout based on the destination and the weight of the order
- We use a system that calculates any applicable customs/duties fees that the customer pays at checkout with the shipping costs
- By collecting the duties/taxes at the time of purchase:
- 1. We avoid issues with orders getting stuck in customs
- 2. The customer will not be faced with unexpected fees to accept the shipment
- We offer a 100% satisfaction guarantee - if you are unhappy with your purchase, you can return for free (minus the initial shipping cost) within 30 days of receiving your order
- If you need to return, please email firstname.lastname@example.org with your order number
- We will send you a prepaid return shipping label to send the order back to us*
- Once we receive your item, you will be issued a refund within 3-5 business days
Shipping cost paid at time of purchase will not be refunded
- If you would like to exchange for a different size or color, please email email@example.com with your order number within 30 days of receiving your order
- We will provide a prepaid return shipping label* to send the item(s) back and you will be responsible for paying the $5.99 flat rate shipping cost (USA) for the new item
- If there is an increase in price for the item(s) exchanged, we will email you an invoice to complete the payment for the price difference
- Once we receive the original item, we will ship out the new item and issue a partial refund (if applicable) within 3-5 business days
*return shipping and customs costs will not be covered on international returns.
"Incomplete" or "Insufficient" Address Policy:
- If a package is returned to us with an "Incomplete Address" or "Insufficient Address" notice, you have two options for proceeding:
- 1. You can provide an updated address, re-pay the cost of shipping, and we will re-ship your order.
- 2. We will issue a refund for the item cost, but the shipping cost will not be refunded.
Lost/Stolen Package Policy:
- In the event that your package is lost or stolen, it is the customer's responsibility to file a claim with the carrier